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ISEB The Foundation Examination - ITIL® Sample Questions:

1. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above

2. Which process is responsible for ensuring that appropriate testing takes place?

A) Knowledge management
B) Release and deployment management
C) Service asset and configuration management
D) Service level management

3. Which one of the following is NOT an objective of problem management?

A) Preventing problems and resulting incidents from happening
B) Restoring normal service operation as quickly as possible
C) Eliminating recurring incidents
D) Minimizing the impact of incidents that cannot be prevented

4. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above

5. Which process will regularly anal0yse incident data to identify discernible trends?

A) Problem management
B) Event management
C) C0hange management
D) Service level management

Solutions: