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ITIL Practitioner is an open book test that comes with 40 multiple-choice questions. The exam has the time frame of 135 minutes. The pass mark is 28 points out of 40. The test is given in the English, Japanese, German, French, and Latin American Spanish languages.
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These are following steps for registering the ITIL Practitioner exam. Step 1: Visit PeopleCert Exam Registration Step 2: Signup/Login to Webassessor Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
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| Section | Objectives |
|---|---|
| Topic 1: Continual Service Improvement | - CSI Approach
|
| Topic 2: Organizational Change Management | - Change Enablement
|
| Topic 3: Communication | - Effective Communication
|
| Topic 4: Measurement and Metrics | - Measurement Framework
|
| Topic 5: Applying Guiding Principles | - ITSM Improvement Principles
|
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