Microsoft MB-240 Exam Syllabus Topics:

Microsoft MB-240: Career Path

The candidates who successfully complete the prerequisite exams for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification can take up the job roles of a Microsoft Dynamics 365 Field Service Consultant, a Microsoft Dynamics 365 Developer, a Dynamics 365 Capability Lead, and a Functional Analyst – Finance. They can also work as a Dynamics 365 Project Manager, a Solution Engineer, a Solution Architect, or a Technical Consultant. The average salary for these positions is $60,000 per annum.

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Exam MB-240: Microsoft Dynamics 365 Field Service

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement Functional Consultants with Field Service expertise. Candidates are responsible for implementing solutions that manage resources which complete the field service lifecycle.

Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional customizations needed. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Candidates must have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile application. Candidates must be familiar with the Microsoft Power Apps-based mobile application. The Xamarin-based mobile application will not be covered on this exam.

Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Download exam skills outline

Connected Field Service Implementation: 10-15%

• Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
• Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx