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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Open the Sales Attachment and send it to the customer as an email message.
B) Open the Sales Literature and send it to the customer as an email message.
C) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
D) Create an email message, add the Sales Literature record, and send the email message to the Customer.

2. In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing
lists and marketing activities.
You create a new marketing list and plan to associate it with the campaign.
To which marketing campaign elements can you add the new marketing list?

A) open marketing campaign planning activities
B) distributed marketing campaign activities
C) undistributed marketing campaign activities
D) parent target marketing lists
E) new marketing campaign responses

3. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Create a new opportunity that has the correct currency, and then delete the original opportunity.
D) Open the opportunity, and then change the currency.

4. You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?

A) Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
B) Open the Account Summary report of the customer, and then export the report to Excel.
C) In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.
D) Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.

5. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) sales literature
B) campaigns
C) price lists
D) products
E) quick campaigns

Solutions: