70-404 exam dumps

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  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • No. of Questions: 165 Questions and Answers
  • Updated: Jul 27, 2026

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Data Warehouse- Reporting configuration
  • 1. Standard and custom reports
    • 2. SSRS integration
      Topic 2: Configuration Management Database (CMDB)- Service asset and configuration items
      • 1. Discovery and synchronization
        • 2. CI classes and relationships
          Topic 3: Service Catalog and Request Fulfillment- Service offerings
          • 1. Service request workflows
            • 2. Request offerings configuration
              Topic 4: Service Desk and Incident Management- Problem management
              • 1. Root cause analysis processes
                • 2. Problem record handling
                  - Incident management workflow
                  • 1. Incident lifecycle configuration
                    • 2. Work item templates and queues
                      Topic 5: Deploying and Configuring System Center Service Manager- Installation and initial configuration
                      • 1. Service Manager management server setup
                        • 2. Prerequisites and system requirements
                          - Management packs configuration
                          • 1. Service Manager data warehouse integration
                            • 2. Importing and customizing management packs
                              Topic 6: Security and Access Control- User roles and permissions
                              • 1. Active Directory integration
                                • 2. Role-based access control (RBAC)

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