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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. A company notices that sales representatives often forget to contact prospects after meetings.
Managers want AI to automatically recommend follow-up activities based on customer engagement without requiring custom workflows. Which capability best satisfies this requirement?

A) Sales Accelerator with AI recommendations
B) Business Process Flow stages
C) Duplicate Detection
D) Power Automate approvals

2. Sales representatives work remotely and access Dynamics 365 Sales from mobile devices.
Meetings are created in Outlook for the sales team.
Users report that after installing the mobile app, they are unable to update meetings by setting the Regarding record in the mobile app.
You need to ensure users are able to track meetings to customer records without issues.
Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.

A) Approve the mailboxes for the users.
B) Configure a mobile offline profile.
C) Enable relevance search in Dataverse.
D) Enable server-side synchronization in your environment.

3. A sales company uses the Sales Qualification Agent to evaluate inbound leads.
A sales manager updates the qualification criteria to better align with the target customer profile.
After the update, monitoring data shows the following:
- A shift in how leads are categorized compared to earlier results.
- Continued processing of incoming leads.
- No gaps in evaluation activity.
You need to interpret the monitoring data to understand the agent's behavior.
What should you conclude?

A) Changes in outcome distribution indicate that additional tuning may be required.
B) Variation in categorization suggests that external factors are influencing lead evaluation.
C) Lead outcomes reflect updated evaluation criteria applied during processing.
D) Differences between current and prior results indicate that earlier evaluations were incomplete.

4. An organization wants Copilot to reduce time spent searching customer information before sales calls. Which capability best addresses this requirement?

A) Context-aware record summarization
B) Duplicate contact merging
C) Territory reassignment
D) Product inventory synchronization

5. You are the Dynamics 365 Sales administrator for an electronics company.
The sales team is having difficulty locating different products in the same category -- for instance, all versions of flat screen TVs available.
You need to organize the products in a way that makes it easier for the sales team to search for products.
What should you use?

A) Product families
B) Product unit groups
C) Related products
D) Product bundles

Solutions: