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Skills measured
- Troubleshoot VM connectivity issues (5–10%)
- Troubleshoot hybrid and cloud connectivity issues (20–25%)
- Troubleshoot Platform as a Service issues (5–10%)
- Troubleshoot authentication and access control issues (15–20%)
- Troubleshoot business continuity issues (5–10%)
- Troubleshoot networks (25–30%)
Microsoft AZ-720 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Troubleshoot issues with pass-through authentication and password hash synchronization
- Determine why on-premises systems cannot connect to Azure resources
|
| Topic 2 | - Troubleshoot point-to-site virtual private network (VPN) connectivity
- Troubleshoot name resolution for scenarios that use Azure-provided name resolution
|
| Topic 3 | - Troubleshoot encryption and certificate issues for point-to-site and site-to-site scenarios
- Determine whether a VM or a group of VMs is associated with an application security group (ASG)
|
| Topic 4 | - Troubleshoot issues integrating PaaS services with virtual networks
- Determine the root cause for service-level throttling
|
| Topic 5 | - Troubleshoot issues recovering files from an Azure virtual machine backup
- Troubleshoot issues with Azure Backup agents
|
| Topic 6 | - Troubleshoot Border Gateway Protocol (BGP) issues
- Determine whether resource response times meet service-level agreements (SLAs)
|
| Topic 7 | - Determine which resources are authorized to use JIT VM access
- Troubleshoot issues deploying Azure Bastion
|
| Topic 8 | - Troubleshoot network address translation (NAT) and distributed network address translation (DNAT) rules
- Determine why Azure Web Application Firewall is blocking traffic
|
| Topic 9 | - Determine whether VMs in a load-balanced cluster are healthy
- Troubleshoot issues with Azure Application Gateway
|
| Topic 10 | - Troubleshoot issues with private endpoints and service endpoints
- Determine the root cause for latency issues related to ExpressRoute
|
| Topic 11 | - Troubleshoot restore issues when using Azure Backup Agent, Azure backup, or Azure Backup Server
- Troubleshoot Azure virtual machines backup issues including restarting a failed backup job
|
| Topic 12 | - Troubleshoot issues with DNS records at public DNS providers
- Troubleshoot virtual private network (VPN) gateway transit issues
|
| Topic 13 | - Validate the peering configuration for an ExpressRoute circuit
- Determine the root cause for latency issues within site-to-site VPNs
|
| Topic 14 | - Troubleshoot Azure Active Directory (Azure AD) authentication issues
- Review and interpret network logs and captured network traffic from a VPN gateway
|
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720
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Exam AZ-720: Troubleshooting Microsoft Azure Connectivity
Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty
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Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.