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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Objectives |
| Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
- 1. Sales reporting and dashboards
- 2. Leads and opportunities management
- 3. Accounts and contacts management
|
| Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
- 1. Customer journey concepts
- 2. Email marketing basics
- 3. Segmentation and targeting
|
| Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
- 1. Sales capabilities overview
- 2. Marketing capabilities overview
- 3. Customer Service capabilities overview
|
| Describe Dynamics 365 Customer Service capabilities | - Customer support features
- 1. Omnichannel engagement basics
- 2. Knowledge base usage
- 3. Case management
|