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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Under what circumstance could Technical support be provided by Care Engineers?

A) For any fault that cannot be resolved by Technical Support.
B) Where the customer contract included care ESS or onsite support services.
C) In all fault cases concerning 3rd party hardware issues.
D) In all circumstances where Care are co-located within the same location as Technical support.

2. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
D) Define Field Operations strategy and directly inform the customer about the changes needed.

3. What are the main functions of the Performance Mgt tools?

A) Ensures Network Performance data availability & Network Performance reporting.
B) Performance reporting, Trouble Ticket reporting & Alarm handling.
C) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
D) Network Performance reporting & Trouble Ticket handling.

4. Which OSS Functions are mapped to Configuration Management?

A) Resource Provisioning / Configuration, Resource Activation, Resource Inventory Mgt & Resource Specification.
B) Workforce Management, Correlation & Root Cause Analysis, Resource Specification & Resource Performance Monitoring / Management.
C) Voucher Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.
D) Resource Domain Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.

5. Liquidated Damages are:

A) Reasonable estimate of monetary loss.
B) Deterrent damages to avoid non performance by vendor
C) A mutually agreed best guess of damages or loss
D) Genuine pre-estimate of damages or loss by both parties

Solutions: