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Nokia SDM Certification - CARE Sample Questions:

1. What is the base-line against which we track Care profit?

A) Annual plan.
B) ATP.
C) Previous LE.
D) As-sold total contract profitability.

2. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Service Engagement Manager.
B) Account Manager.
C) Care Program Manager.
D) Account Manager or Care Program Manager.

3. How the resource requirement forecast is taken from NELLE inputs?

A) Resource streams manager analyse input and define the number of resources needed.
B) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
C) F&C controller evaluates the required use of resources and calculates the expected SPC cost.
D) NELLE planning packages include resource requirements and total figures are calculated automatically.

4. What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A) Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.
B) Current services provided to the Customer by competitors, together with related prices.
C) Detailed information on NSN HWS setup in another customer in the same country.
D) Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.

5. What is CaPM's PRIMARY responsibility in the tendering process?

A) To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
B) To consult the Service Engagement Manager to ensure availability of price options for Care Services.
C) To support the Account Manager to negotiate the Care Contract with the Customer.
D) To help the Account Manager to prepare a Customer Care Contract.

Solutions: