Exam Name: SDM Certification - NI
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Delivery Management (SDM) | - Service Delivery Lifecycle
|
| Risk and Change Management | - Risk Identification and Mitigation
|
| Project Management & Delivery | - Procurement and Supply Chain Management
|
Nokia SDM Certification - NI Sample Questions:
The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hand of the other supplier (competitor), what's the correct way to answer this request ?
- A. It's a major network problem for which NSN could get the blamE.therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
- B. Iassure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
- C. I will escalate this customer request to the Customer Team and ask to approve the related risk order.
- D. This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN footprint. Therefore I will act to complete this additional service as soon as possible without PO.
Correct Answer: B 🗳️
What are the 2 main inputs for the cost baseline calculation?
- A. Costs of Internal Resources and Costs of Direct External Workforce.
- B. Subcontracted Services and Local Material Purchases.
- C. Resources and Subcontracted Services
- D. Subcontracted Services and Overhead.
Correct Answer: C 🗳️
What is NOT a risk response strategy?
- A. Share.
- B. Enhance.
- C. Ignore.
- D. Mitigate.
Correct Answer: C 🗳️
When should the costs be recognized according to the IPM process?
- A. When Internal Acceptance is granted.
- B. When the Purchase Order is created and sent to the subcontractor.
- C. When the invoice from the subcontractor is received.
- D. When the subcontractor confirms the reception of the Purchase Order.
Correct Answer: A 🗳️
What are mandatory steps for Logistics to ship equipment to site?
- A. Site address and Customer approval.
- B. Civil works completed and TI manager sends delivery request to Logistics.
- C. Sales Order and Site Material Request issued by the project.
- D. Purchase Order to subcontractor and Logistic packing list prepared.
Correct Answer: C 🗳️
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