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| Section | Weight | Objectives |
|---|---|---|
| System Overview and Architecture | 20% | - Symposium Express 4.2 components - Hardware and software requirements - Network and telephony integration |
| Installation and Configuration | 30% | - Basic call center configuration - Database configuration - Licensing and activation - Server installation and setup |
| Administration and Maintenance | 25% | - User and agent management - Software updates and patches - Backup and restore procedures - System monitoring and logs |
| Troubleshooting and Support | 25% | - Common installation issues - Performance optimization - Error diagnosis and resolution - Call flow and connectivity problems |
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