Exam Code: Operations-Management
Exam Name: WGU Operations Management (C215, VDC2)
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 7: Forecasting- Qualitative forecasting methods
- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)
Competency 2: Quality Management- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
- Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
Competency 5: Capacity Planning and Facility Layout- Facility layout types (process, product, cellular, fixed-position)
- Location analysis and decisions
- Capacity planning strategies
Competency 4: Supply Chain Management- Inventory management
- Logistics and distribution
- Supply chain design and strategy
- Sourcing and procurement
Competency 6: Production Planning and Scheduling- Theory of Constraints (TOC)
- Material Requirements Planning (MRP)
- Just-in-Time (JIT) and Kanban systems
- Aggregate planning
- Master Production Schedule (MPS)
Competency 3: Process Improvement and Problem Solving- Lean operations and waste elimination
- Cause-and-effect diagrams (fishbone diagrams)
- Six Sigma methodology
- Plan-Do-Study-Act (PDSA) cycle
- Statistical Process Control (SPC)
Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Product and service design
- Operations strategy and competitive priorities

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

What is meant by "duration of the change"?

A. The size of the change needed
B. The percentage of normal operating capacity
C. The fiscal impact of the change on the strategic plan
D. The length of time one expects to need the different level of capacity


Question 2

The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?

A. 9
B. 5
C. 6
D. 8
E. 7


Question 3

Which function does marketing play in a just-in-time (JIT) organization?

A. JIT marketing focuses on customer-driven quality.
B. JIT marketing simplifies inventory flow.
C. JIT marketing focuses on producer-driven quality.
D. JIT marketing synchronizes product demand with assembly.


Question 4

A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?

A. When the company can no longer accurately forecast its transportation costs
B. When the company determines that distribution is no longer a core function
C. When the company's distribution costs are the lowest in the industry
D. When new federal regulations give the company a competitive advantage


Question 5

When is capacity measurement at the best operating level?

A. When the average unit cost is minimized
B. At the minimum point of the cost curve
C. At maximum capacity
D. When the total cost is minimized


Solutions:

Question 1
Answer: D
Question 2
Answer: E
Question 3
Answer: A
Question 4
Answer: B
Question 5
Answer: A

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