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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deployment and Troubleshooting- Configuration lifecycle management
  • 1. Migration between environments
    • 2. Diagnostics and logging
      Topic 2: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
      • 1. Core components and data model
        • 2. Agent Desktop and administrative interfaces
          Topic 3: Security and Access Control- Authentication and authorization
          • 1. SSO and identity integration concepts
            • 2. Roles and profiles
              Topic 4: Development and Scripting- B2C Service scripting and APIs
              • 1. Client-side and server-side extensions
                • 2. Connect PHP / APIs usage concepts
                  • 3. RightNow Object Query Language (ROQL)
                    Topic 5: Data Management and Customization- Data objects and schema customization
                    • 1. Custom objects and fields
                      • 2. Data relationships and constraints
                        - Business rules and automation
                        • 1. Scripts and server-side logic
                          • 2. Workflows and business rules engine
                            Topic 6: Integration Concepts- Integration approaches
                            • 1. REST and SOAP web services
                              • 2. Outbound messaging and event-driven integration
                                • 3. Middleware and third-party integration patterns

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
                                  1. Fetch Contact ID, Contact First name, and Contact Last name details.
                                  2. Contact first name should start with "A."
                                  3. Query should run against the report database.
                                  4. All contacts must be sorted in ascending order by Contact first name.
                                  Which query will meet all the requirements?

                                  A) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
                                  B) String queryString = "USE REPORT; SELECT id. C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
                                  C) Name.First like 'A%* ORDER BY Contact.Name.First;
                                  D) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.First tike *A%' ORDER BY Contact.First;
                                  E) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE


                                  2. Identify the format in which date values are specified in the where clause of a ROQL query by using Connect for PHP.

                                  A) the format specified by the dtf_short_date configuration setting and evaluated using the time zone specified by the tz_interface configuration setting
                                  B) ISO8601 using the UTC time zone
                                  C) yyyy-mm-dd format and evaluated using the time zone specified by the tzinterface configuration setting
                                  D) UNIX time stamp format


                                  3. Which statement is true about the Knowledge API?

                                  A) A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
                                  B) In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
                                  C) A new interaction ID is automatically created as soon as an old ID expires.
                                  D) In the customer portal framework, each unique visit by a user is tracked through the web session


                                  4. Identify two results of changing the MOD_cp_DEVELOPMENT_ENABLED configuration setting to no.

                                  A) It disables all customizations on the site and redirects end users to Reference Implementation.
                                  B) It disables access to Customer Portal files via WebDAV.
                                  C) It disables access to the Customer Portal Administration area.
                                  D) It disables access to Customer Portal files via WebDAV except for access to the assets folder.


                                  5. How can you make the Incident.Subject workspace field"required" from within the Workspace Add-in code?
                                  A)

                                  B)

                                  C)

                                  D)

                                  A) Option A
                                  B) Option C
                                  C) Option D
                                  D) Option B


                                  Solutions:

                                  Question # 1
                                  Answer: C
                                  Question # 2
                                  Answer: C
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: B,D
                                  Question # 5
                                  Answer: D

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