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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

A) 50
B) 1000
C) 100
D) 500

2. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
C) In the Platinum SLA modify the total incident count to 100 and save it.
D) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

3. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A) tasks for specific users
B) tasks related tospecific content types only
C) tasks that are assigned
D) tasks that are unassigned
E) open tasks only

4. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) Once a user rejects the article, it moves to the previous step.
B) A Workflow process can only be used while creating and editing the articles.
C) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
D) Once a user rejects the article, the system automatically deletes the article.
E) In Workflow you cannot reassign a task to another user or team.

5. Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A) Runtime Selectable filter
B) Docked filter
C) Fixed filter
D) Restricted Filter
E) StandardFilter

Solutions: