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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which is an invalid data type?

A) Text field
B) Menu
C) Text area
D) Integer
E) Radio
F) Float
G) Date/time

2. Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?

A) Schedule a survey to run on a daily basis.
B) Set an incident business rule to send the survey
C) Create a transactional survey.
D) Create a new queue for unhappy customers.
E) Create a report of survey responses.
F) Assign a score to the survey questions and set the status field based on the value

3. Which setup sequence is usedto give permissions to an individual to access an application?

A) Staff Account > Profile > Navigation set
B) None. No sequence is required.
C) Profile > Navigation set > Staff Account
D) Navigation set > Profile > Staff Account

4. What are three required sections for Custom Process Models?

A) Test harness
B) Code containing integration with externalsystems
C) Header
D) Footer
E) Test script
F) Code containing custom business logic

5. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
B) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
C) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
D) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

Solutions: