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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Configure your self-registrations so that they are automatically approved.
C) Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
D) Disable the anonymous access option in your DCS application.

2. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Add an extension column to the milestone object to hold the warning threshold value.
B) Configure the email template to be used for notification.
C) Create standard text to be posted to the message thread.
D) Specify the warning threshold for the milestone in the standard coverages.
E) Configure an analytics report showing milestones in warning status.
F) Configure an object workflow action to send the email when the milestone status changes to warning.

3. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Knowledge management language locales
B) Product and category filtering
C) Default notification preferences
D) Default timezone
E) Service request links
F) Default chat channel preferences
G) Knowledge management article links
H) Default communication preferences

4. Which four actions does the REST API for Service Requests (SRs) allow?

A) Delete SR by SR title
B) Update SR assignee
C) Create SR
D) Update SR milestone
E) Delete SR by SR number

5. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is available only toauthorized administrators.
B) It is exportable to Excel.
C) It is searchable by date range, username, event type, event severity, and event duration.
D) It is enabled by default.
E) It allows users to save searches for later reuse.

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