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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two are required to publish a completed Digital Customer Service (DCS) application?

A) a single "publish" action to complete the task
B) moving the application to Staging and subsequently to Production status
C) nothing (DCS applications are always available to all users.)
D) system administrator approval

2. Select the correct procedure to enable the Audit History tab for Service Requests.

A) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
C) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.

3. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B) Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
C) Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
D) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

4. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C) You can download large volumes of SR data from the Analytics interface.
D) You must retrieve large volumes of data through a REST API endpoint.

5. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
C) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D) a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Solutions: