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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four view modes are available in the Report Editor?

A) Graphical View
B) Database View
C) Design View
D) Layout View
E) Data Set View
F) Report View

2. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Conditional fields
B) Custom fields
C) Incident thread fields
D) Merge fields

3. Which three statements are true about add-ins?

A) They can be designed to create visual components and not perform any integrations.
B) They always run locally on the machines on which the desktop application runs.
C) They are the visual areas of Oracle Service Cloud Agent Desktop.
D) They always run locally to access local data.
E) They can be added to the Custom Portal area of Oracle Service Cloud.
F) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

4. Which four types are used by incidents queues?

A) Advanced Routing
B) Round Robin (Logged In)
C) FIFO
D) Quick
E) Standard
F) LIFO
G) Round Robin (All)

5. Which is an invalid data type?

A) Text field
B) Menu
C) Text area
D) Integer
E) Radio
F) Float
G) Date/time

Solutions: