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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Actions and Treatments | 12% | - Action Management
|
| Engagement Policies | 12% | - Policy Configuration
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Decision Strategies | 25% | - Strategy Design
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Channels | 10% | - Channel Integration
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
To access a property from an unconnected component, you use the____________.
- A. dot-property value directly
- B. component-dot-property construct
- C. customer-dot-property construct
- D. property value
Correct Answer: B 🗳️
When a customer is offered an action that they already accepted, this is because_________.
- A. the strategy is not customized to exclude previously accepted offers
- B. the customer intent was captured incorrectly
- C. the actions are filtered based on eligibility
- D. there are no suppression rules defined
Correct Answer: B 🗳️
What is the name of the property that is automatically recomputed for each decision component?
- A. Priority
- B. Propensity
- C. Order
- D. Rank
Correct Answer: D 🗳️
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Correct Answer:

To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. "Customer."
- B. '' .''
- C. No prefix. Use directly the property name.
- D. "Data."
Correct Answer: B 🗳️
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