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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

A) 2 and 3
B) 3 and 4
C) 1 and 4
D) 1 and 2

2. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?

A) Availability management
B) Problem management
C) Service desk
D) Deployment management

3. Which statement about high-velocity IT is CORRECT?

A) Organizations should assign a high priority to high-velocity transformations
B) Moving to a high-velocity way of working will reduce costs and risks
C) The required velocity should be based on the nature of an organization
D) Levels of utility or warranty might have to be sacrificed for higher velocity

4. An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?

A) Continuous deployment
B) Infrastructure as code
C) AIOps
D) ChatOps

5. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Shift-left testing
B) Kanban
C) Swarming
D) ChatOps

Solutions: