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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Create an extension field and define its properties
B) Change my settings
C) Assign a page layout to achieve dynamic user interfaces
D) Disable Key User properties
E) Edit custom forms and reports

2. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In the Service Control Center
B) In Administrator Work Center
C) In Fine-tuning
D) In Scoping

3. Which of the following elements is optional when you configure a service level?

A) Net labor time
B) Priority ticket
C) type of service
D) alert when overdue

4. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Maintenance plan
B) Ticket
C) Visit
D) Contract

5. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.

A) provided migration template in the Data Workbench
B) Activate migration templates in scoping
C) Fix errors in the data file
D) Adjust fields with input fields
E) Migrate data from the template file

Solutions: