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SAP C_C4HFSM_91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.

A) Closed
B) In dispatching
C) In planning
D) In execution

2. Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.

A) Enter materials used
B) Release assignments
C) Create technician skills
D) Define core hours.

3. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
B) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
C) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
D) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
E) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.

4. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.

A) Intelligent scheduling to determine the best qualified technician
B) Crowd workers can reschedule assignments within a set time frame
C) Crowd workers can accept or reject assignments within a set time frame
D) Configurable onboarding platform to invite partners
E) Automatic determination of activity effort and materials consumed

5. Which tool is recommended by Core systems for presenting your Android and iPhone mobile screen on a desktop computer? Choose the correct answer.

A) ActiveX
B) AirPlay
C) Mirroring360
D) Facetime
E) Chrome Cast

Solutions: