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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.
Which option should the consultant recommend?

A) Add Approval processes to enforce data standards.
B) Use a collaboration tool to gather feedback from users.
C) Conduct a requirements workshop to gather user stories.

2. Universal Containers (UC) sales reps want to be assigned quality leads.
Which action should the consultant recommend to improve UC's process to produce higher quality leads?

A) Identify business metrics and factors, then use picklists and formula fields to ensure data consistency.
B) Analyze historical data on closed leads and conversions to improve the quality of leads.
C) Create 4 custom field on the Lead object to generate a lead score to determine lead quality.

3. An executive at Cloud Kicks (CK) has asked its admin to create a diagram showing the high-level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business.
What should the admin create to meet this requirement?

A) Value Stream Map
B) Detail Process Mapping
C) Capability Model

4. Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.
Which modification to the current lead qualification process should a consultant recommend?

A) Include a measure for the number of marketing touches.
B) Increase points for actions that Indicate Intent.
C) Evaluate each record against the target marketing persona.

5. The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?

A) It can summarize records by Currency fields.
B) It can show roll-up summary fields for Currency fields.
C) It can display up to 10 fields per card.

Solutions: