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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Prompt Engineering | 20% | - Prompt Builder usage
- 1. Field generation and flex templates
- 2. Prompt templates and configuration
- Grounding techniques
- 1. Data grounding for reducing hallucinations
- 2. Best practices for prompt design
|
| Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
- 1. Sandbox to production deployment
- 2. Testing and validation strategies
|
| Data Cloud & Grounding | 20% | - Data integration for AI agents
- 1. Using Data Cloud for retrieval augmentation
- 2. Connecting external data sources
|
| AI Agents | 35% | - Agent setup and orchestration
- 1. Standard and custom agent actions
- 2. Standard and custom topics
- Agent behavior configuration
- 1. Filters and variables for deterministic behavior
- 2. Agent reasoning engine concepts
|
| Governance & Observability | 10% | - AI governance
- 1. Trust layer and compliance concepts
- 2. Monitoring agent behavior
|
Salesforce Certified Agentforce Specialist Sample Questions:
1. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?
A) The data being used for grounding is incorrect or incomplete.
B) The prompt template version is incompatible with the chosen LLM.
C) The Einstein Trust Layer is incorrectly configured.
2. Universal Containers' Agent Action includes several Apex classes for the new Agentforce Agent.
What is an important consideration when deploying Apex that is invoked by an Agent Action?
A) The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package.
B) The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent.
C) Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production.
3. Universal Containers is rolling out a new generative AI initiative. Which Prompt Builder limitations should the Agentforce Specialist be aware of?
A) Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.
B) Rich text area fields are only supported in Flex template types.
C) Custom objects are supported only for Flex template types.
4. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?
A) Query the Agent log data using the Metadata API.
B) Run a report on the Platform Debug Logs.
C) Run Agent Analytics.
5. What is the purpose of applying filters in a custom retriever configuration?
A) Filters narrow the search results by applying up to 10 conditions based on fields defined in the search index, thereby enhancing the relevancy of the content returned.
B) Filters reformat and aggregate multiple documents into a single summary output to streamline and unify retriever output for more efficient and accurate Al grounding.
C) Filters automatically encrypt and mask sensitive fields in the search index to ensure that only non- confidential information is retrieved for public queries.
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |