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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Subscriber lifecycle management
B) Multiple subscription management
C) Enterprise sales management
D) Advertising sales management

2. Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A) Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
B) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
C) Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
D) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.

3. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Entitlement
C) Contract Line Item
D) Service Account

4. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router technical product and decompose it from the business internet offer.
B) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
C) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D) Model the router as an attribute of the business internet offer with a default value of 'included'

5. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
B) Create one decomposition relationship each via one parent class product from all commercial offerings
C) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
D) Create one decomposition relationship each from all commercial offerings to the same technical product

Solutions: