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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. In which two scenarios should an Administrator use member engagement attributes?

A) Member attends three trainings between March 1st and April 30th to get 200 bonus points.
B) Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
C) Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
D) Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.

2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Loyalty Member Services Dashboard
B) Member Services Manager Home Dashboard
C) Program Manager Home Dashboard
D) Team Performance Dashboard

3. Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?

A) Record Storage Limits
B) Apex Governor Limits
C) Batch Limit in Bulk Api
D) Data Pipeline Limits

4. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Define a transactional point-based program, in which one point is earn for every dollar spent
B) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
C) Create a Loyalty program tier with member benefits to keep customers engaged.
D) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
E) Issue tickets to a concert to any Loyalty member that posts a product review on social media

5. What three types of vouchers can be configured in Loyalty Management?

A) Discount Percentage
B) Fixed Value
C) Promo Code
D) Gift Card
E) Product or Service

Solutions: