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Salesforce AP-221 Exam Syllabus Topics:

Salesforce Process Automation Accredited Professional Sample Questions:

1. Which three options are appropriate to distribute as a flow in a Site or a Portal instead of a Salesforce org?

A) A partner-sourced lead conversion wizard for internal Sales team.
B) A guided script for service reps to follow when customers lose their credit card.
C) A new product registration form.
D) A survey to collect feedback on new products.
E) An interest form for an upcoming conference.

2. The Administrator at Universal Containers has received a requirement to create a one-click solution to update the Case status to Closed and send out a confirmation email (using an HTML Email Template) to the customer. Which standard feature can the Administrator leverage to accomplish this?

A) Look for an ISV solution that can be deployed in the org.
B) Send an email from a process by using "Send an email" action.
C) Use HTML email template from Flow and create an email alert.
D) Use Workflow Rules with custom Apex to trigger email.

3. Which global variable contains the record's values immediately before the flow runs?

A) $Record
B) $PRIORVALUE Formula Field
C) $Flow
D) $Record__Prior

4. Which Process Builder component determines when a process runs?

A) Criteria
B) Screen
C) Trigger
D) Action

5. What is a good use case for External Services in flows?

A) Display external customer credit scoring app screen inside Salesforce Account page.
B) Perform address validation with an external service, while storing the customer record.
C) Bulk update records in Salesforce using data from an external database.
D) Initiate a series of batch processes and display the results on the screen.

Solutions: