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| Section | Weight | Objectives |
|---|---|---|
| Requirements Management | 23% | - Prioritize requirements based on business value - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements - Manage requirements traceability |
| Customer Discovery | 17% | - Analyze current state and future state processes - Document business requirements and user stories - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives |
| User Story Development | 20% | - Manage user story backlog and prioritization - Break down epics into manageable user stories - Write clear and actionable user stories - Define acceptance criteria for user stories |
| Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation - Map current and future business processes |
| Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations |
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
Correct Answer: C 🗳️
Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?
Correct Answer: B 🗳️
A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project's goals, stakeholders, background, and scope?
Correct Answer: A 🗳️
Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).
Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?
Correct Answer: A 🗳️
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
Correct Answer: C 🗳️
Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).
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