Quick delivery

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Continuous improvement of operating system

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Scientific and rational design

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Salesforce Certified Field Service Consultant Sample Questions:

1. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A) Mobile, Agent, and Resource
B) Agent and Resource
C) Dispatcher
D) Agent

2. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A) page layouts
B) field sets
C) mini page layouts
D) visual force page

3. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Types and Skill Requirements for Install, Break-fix, and Inspections.
B) Work Order custom fields to define Install, Break-fix, and Inspections.
C) Work Order Record Types for Break-fix, Install, and Inspection.
D) Work Type Line Items for Install, Break-fix, and Inspections.

4. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)

A) Products Required for Work Order Line Items
B) Products Required for Work Orders
C) ProductsRequired for Service Appointments
D) Products Required for Service Resources

5. Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A) Confirm the Technician's mobile device is online.
B) Review Service Appointment automation.
C) Investigate the Work Order lifecycle.
D) Verify the Dispatcher ran the Service Appointment data job.

Solutions: