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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event. The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce. How should the data be entered?

A) Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create a relationship between the board member and the individual.
B) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
C) Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
D) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role to the donation.

2. A nonprofit organization is using Nonprofit Cloud for Fundraising. The organization wants to generate gift acknowledgement letters and have donations updated to include the date and status of the acknowledgement.
Which Nonprofit Cloud feature should the organization use?

A) Intelligent Document Automation
B) Einstein Activity Capture
C) OmniStudio Document Generation

3. A nonprofit wants its staff to spend most of their time in Salesforce, but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce. How should the consultant integrate these applications?

A) Implement Salesforce Canvas
B) Configure External Objects
C) Configure External Data Sources
D) Implement Distributed Marketing

4. A nonprofit has engaged a consultant to help export detailed accounting transactions to its existing external financial system using Accounting Subledger Starter Edition. The nonprofit requires export of all pledges when they are booked. Which solution should the consultant recommend?

A) Use Flow to create Ledger Entries on Opportunity update.
B) Upgrade to Accounting Subledger Growth Edition.
C) Set "Pledged" stage to "Finalized" in Stage to State Mapping.
D) Set "Pledged" stage to "Committed" in Stage to State Mapping.

5. A nonprofit organization uses Action Plans to guide its work on client Care Plans. The organization needs to add more tasks to an active Action Plan Template. What should the organization do to update the Action Plan Template in Nonprofit Cloud?

A) Clone the Action Plan Template, add tasks, and then publish the template.
B) Deactivate the Action Plan Template, add tasks, and then publish the template.
C) Clone the Action Plan Template, select "Let users add items to action plans", and then publish the template.

Solutions: