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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.
What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

A) They allow for calculations on matrix lookups and variables.
B) They facilitate the creation of custom objects.
C) They allow for the creation of custom fields.
D) They enable the creation of custom code.

2. A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers

A) Calculation Action
B) DataRaptor Post Action
C) Messaging
D) Steps
E) DataRaptor Extract Action

3. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Allow customers to enter bill payment information
B) Display differentactions based on context
C) Guide users through complex processes
D) Display a 360° view of the customer

4. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using a single FlexCard with three states
B) Using a single FlexCard with multiple card filters
C) Using three FlexCards
D) Using a single FlexCard with three flyouts

5. A consultant is designing a FlexCard for a client. The client wants the FlexCard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the FlexCard to meet the client's requirements?

A) Design the parent card to launch a new DataRaptor when the specific action is taken.
B) Design the parent card to launch a new OmniScript when the specific action is taken.
C) Design the parent card to launch a child card when the specific action is taken.
D) Design the parent card to launch a child card through a Flyout Action.

Solutions: