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Salesforce Certified Slack Administrator Sample Questions:

1. As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard?
(Choose 2 answers.)

A) View all Slack Connect invitations.
B) View all external people connected to your org and the Slack Connect channels they belong to.
C) Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.
D) Approve or deny Slack Connect requests.
E) Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.

2. Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?

A) Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
B) Turn on Corporate exports to retrieve private data and store it elsewhere.
C) Use a third-party eDiscovery app to retrieve and store data in a data warehouse.
D) Enable DLP and quarantine all messages and files that need to be archived.

3. You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A) Create default channels, so that employees have more options in the channels they can use for collaboration.
B) Send a company-wide email asking members to use Slack channels for collaboration.
C) Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
D) Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
E) Ask your Slack Champions to model the behavior, and encourage others to post in channels.

4. Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?

A) Restrict new channel creation to admins only.
B) Change her workspace settings to allow all members to archive channels.
C) Standardize and communicate channel naming conventions.
D) Encourage members to add a channel purpose and topic.

5. You're an Org Owner at a financial company and administer 20 workspaces on a Slack Enterprise Grid plan.
Your company is concerned about staying in compliance with government-mandated regulatory requirements across all communication tools.
What is the first step you should take to ensure that communications remain compliant for your company?
(Select the best answer.)

A) Meet with your compliance and legal teams to set policies for Slack at your company.
B) Implement eDiscovery within Slack to ensure that all communications are archived.
C) Promote a member of your compliance team to Org Owner.
D) Implement a 24-hour retention policy in Slack to ensure that sensitive communications are removed within a day.

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