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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
| Conflict and Communication | - Conflict Management
- 1. Problem Solving
- 2. Authoritative Command
- 3. Conflict Resolution Techniques
- Organizational Communication
- 1. Interpersonal Communication
- 2. Communication Channels
- 3. Barriers to Communication
|
| Leadership | - Power and Influence
- 1. Influence Tactics
- 2. Organizational Politics
- 3. Sources of Power
- Leadership Theories
- 1. Contingency Theories
- 2. Trait Theories
- 3. Behavioral Theories
- Leadership Styles
- 1. Transformational Leadership
- 2. Servant Leadership
- 3. Transactional Leadership
|
| Motivation | - Process Theories
- 1. Expectancy Theory
- 2. Goal-Setting Theory
- 3. Equity Theory
- Content Theories
- 1. Maslow's Hierarchy of Needs
- 2. Two-Factor Theory
- 3. McClelland's Theory of Needs
- Rewards and Performance
- 1. Extrinsic Rewards
- 2. Intrinsic Rewards
- 3. Performance Evaluation
|
| Group Behavior and Team Dynamics | - Decision Making
- 1. Group Decision Techniques
- 2. Nominal Group Technique
- 3. Brainstorming
- Group Structure
- 1. Formal Groups
- 2. Informal Groups
- 3. Group Roles
- Team Effectiveness
- 1. Social Loafing
- 2. Group Cohesiveness
- 3. Virtual Teams
|
| Organizational Culture and Change | - Organizational Culture
- 1. Organizational Climate
- 2. Dominant Culture
- 3. Ethics and Values
- Managing Change
- 1. Resistance to Change
- 2. Change Processes
- 3. Change Strategies
|
| Individual Behavior in Organizations | - Perception
- 1. Attribution Theory
- 2. Perceptual Process
- 3. Perceptual Biases
- Personality
- 1. Core Self-Evaluation
- 2. Personality Traits
- 3. Values and Attitudes
|
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
1. What is a positive effect of a cohesive group?
Select one.
A) Promoting value flexibility
B) Bringing heterogeneity to the process
C) Reducing group norm effect
D) Improving group productivity
2. Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.
A) Virtual teams
B) Self-managed teams
C) Quality teams
D) Competitive teams
3. Which of the following characteristics is closely associated with informal groups but not associated with formal groups?
A) Usually has a negative impact on the organization
B) Defined by organizational structure
C) Formed to meet social interactions' needs
D) Directed towards organizational goals
4. What is true about the relationship between performance evaluation and motivation?
Choose 1 answer
A) Performance evaluations have little potential for impacting motivation.
B) The relationship is strongest when employees are not aware of the criteria used for the evaluations.
C) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation
D) The relationship does not depend on the perceptual process.
5. What is a characteristic employed by transformational leaders?
Choose 1 answer
A) Provides vision and sense of mission and gains trust
B) Practices management by exception
C) Intervenes only if performance standards are not met
D) Contracts exchange of rewards for effort
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |