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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales and Customer Engagement Skills- Consultative selling methodology
  • 1. Value-based selling techniques
    • 2. Discovery of business requirements
      - Competitive positioning
      • 1. Handling objections in enterprise sales
        • 2. Differentiating HP BSM solutions
          Topic 2: HP Software and IT Management Portfolio- Integration with enterprise IT environments
          • 1. Hybrid IT environments
            • 2. Cloud and on-prem integration concepts
              - HP IT Service Management solutions
              • 1. Service monitoring and analytics
                • 2. Incident and performance management
                  Topic 3: HP Business Service Management Solutions Overview- HP BSM solution positioning and sales approach
                  • 1. Solution mapping to business outcomes
                    • 2. Customer pain points identification
                      - HP Business Service Management (BSM) value proposition
                      • 1. IT service monitoring concepts
                        • 2. Business-aligned IT management

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?

                          • A. enhancing the HP sales and customer IT management relationship
                          • B. understanding the relationship between customer IT management personas
                          • C. co-operative working across diverse customer IT management groups
                          • D. HP Sales and Pre-Sales working together to close a deal
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?

                          • A. Vendor and tool consolidation @ business insight
                          • B. Cost of operations, doing more with less
                          • C. Proactive and predictive analysis
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?

                          • A. director of operations
                          • B. director of performance testing
                          • C. director of mobile applications
                          • D. director of applications monitoring
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          With which persona should a salesperson discuss HP Operations Bridge relating to "centralizing operations monitoring around a common tool set"?

                          • A. director of operations
                          • B. director of performance testing
                          • C. director of mobile applications
                          • D. director of applications monitoring
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          HOTSPOT
                          During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.

                          Reveal Solution  Discussion  0

                          Correct Answer:

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