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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. Which of the following components is included in the standard IBM Sterling Order Management solution bundle?

A) Pricing and Promotions
B) Reference:http://www.redbooks.ibm.com/redpieces/pdfs/redp4766.pdf(page 4, third last bulleted point on the page)
QUESTIONNO: 16
What does WebSphere Commerce "Customer Interaction Platform" strategy enables businesses to do?
A. Sell on the web.
B. Sell across multiple channels.
C. Connect web and in-store experience.
D. Monitor all customer interactions.
C) Product Configurator
D) Marketing
E) Global InventoryVisibility

2. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) Any B2C touchpoint, excluding B2B.
B) Web, mobile, call center, in-store, and extended channels such as social networks.
C) Web only.
D) WebSphere Commerce does not manage the customer experience.

3. How do today's customers interact with a brand?

A) Customers are increasing using only a single channel for all their interactions.
B) None of the above.
C) Customers expect a dedicated and independent system for each channel for more focused service.
D) Customers expect the brand to provide a seamless and consistent cross-channel
experience.

4. Dynamic instantiation of configurable models supports which type of configuration challenge?

A) Visualization of configurations
B) Measurement driven configurations
C) Delta Bill of Material calculations
D) Nested Configurations

Solutions: