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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Social network
C) Sales opportunities
D) Service requests
E) Contacts

2. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C) You can download large volumes of SR data from the Analytics interface.
D) You must retrieve large volumes of data through a REST API endpoint.

3. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) a configured job to process inbound emails
C) a configured profile option to schedule the retrieval of emails
D) an inbound message filter per time schedule

4. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
B) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
C) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
D) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
E) Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

5. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) No standard reports on milestones are provided.
C) Administrator-defined milestone data is not included in Analytics.
D) Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Solutions: