Exam Code: Organizational-Behaviors-and-Leadership
Exam Name: WGU Organizational Behaviors and Leadership (IBC1)
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Topic 1: Motivation and Employee Behavior- Incentives and rewards systems
- Content and process motivation theories
- Job satisfaction and performance
Topic 2: Foundations of Organizational Behavior- Individual vs group behavior in organizations
- Introduction to organizational behavior principles
- Organizational systems and structures
Topic 3: Organizational Culture and Change- Organizational culture development and impact
- Change management models
- Resistance to change and mitigation strategies
Topic 4: Ethics and Decision Making- Corporate social responsibility
- Ethical frameworks in organizations
- Decision-making models
Topic 5: Communication and Team Dynamics- Conflict resolution strategies
- Group development and team effectiveness
- Interpersonal and organizational communication
Topic 6: Leadership Theory and Practice- Trait, behavioral, and contingency leadership theories
- Leadership styles and effectiveness
- Transformational vs transactional leadership

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

  • A. Usually has a negative impact on the organization
  • B. Defined by organizational structure
  • C. Formed to meet social interactions' needs
  • D. Directed towards organizational goals
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

  • A. Altering the structural variables
  • B. Problem solving
  • C. Altering the human variable
  • D. Authoritative command
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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What is a personal view of how one is supposed to act in a given group situation?
Select one.

  • A. Role expectation
  • B. Role conflict
  • C. Role identity
  • D. Role perception
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Which dimension of the Fiedler contingency model is associated with the degrees of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?

  • A. Task structure
  • B. Leader-member exchange
  • C. Position power
  • D. Leader-member relations
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

What is true about the relationship between performance evaluation and motivation?
Choose 1 answer

  • A. Performance evaluations have little potential for impacting motivation.
  • B. The relationship is strongest when employees are not aware of the criteria used for the evaluations.
  • C. Employees must have confidence that the effort they exert will lead to a favorable performance evaluation
  • D. The relationship does not depend on the perceptual process.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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