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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Service Journey
B) Organization
C) Partnership
D) Culture

2. How do value chain activities support an organization's purpose?

A) By defining the organization's governance and compliance framework
B) By prescribing specific tools and technologies for service management
C) By translating the organization's purpose into activities that create value
D) By documenting all the regulatory requirements

3. Which practice is MOST likely to benefit from the use of chatbots?

A) Change enablement
B) Service desk
C) Continual improvement
D) Service level management

4. A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A) Access to resources
B) Transfer of goods
C) Service offering
D) Service action

5. What does a product specification primarily describe?

A) Critical aspects, requirements, and characteristics of a product
B) The initial creation used for testing a product's design
C) The ability of a system to remain operational
D) The process of merging code into a central repository

Solutions: