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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. A plan for managing the end of a supplier contract should be created when?

A) The Supplier Manager decides that there is a risk the contract might need to end soon
B) The contract is about to be ended
C) The contract has been agreed
D) The contract is being negotiated

2. Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

A) Service Level Management
B) Demand Management
C) Financial Management
D) Availability Management

3. Which of the following CANNOT be stored and managed by a tool?

A) Information
B) Knowledge
C) Wisdom
D) Data

4. Which of the following statements is CORRECT?

A) The CMS is part of the Configuration Management Data Base (CMDB)
B) The KEDB and the CMS form part of the larger SKMS
C) The Service Knowledge Management System (SKMS) is part of the CMS
D) The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

5. Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

A) 1 and 2 only
B) 2 and 3 only
C) 1 and 3 only
D) All of the above

Solutions: