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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

A) Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
B) Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
C) Salesforce Flows, Customer Community, and Individual Account
D) Salesforce Flows, APEX, Custom Objects, and VisualForce

2. A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check. The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?

A) A document checklist item for an action plan template cannot be created.
B) An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.
C) The reviewer users cannot create their own tasks within a predefined action plan template.
D) Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.

3. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) The Salesforce user for the new inspector is disabled.
B) The 'Enable Notes' permission has not been selected for the new inspector.
C) Person Account Models have not been enabled on the org.
D) Action Plans Permission Set has not been assigned to the new inspector.

4. A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?

A) Use the Assessment Indicator Regulatory Code junction object
B) Create a master-detail relationship between Regulatory Code and Assessment Indicator
C) Use the Regulatory Code Assessment Indicator junction object
D) Create a lookup relationship on both objects to a junction object called Regulatory Code Map

5. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A) Setup Audit Trail
B) Salesforce Shield
C) Field History Tracking
D) Classic Encryption

Solutions: