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Salesforce Certified Slack Consultant Sample Questions:

1. When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A) Workspace(s) and access level
B) Channel recommendations
C) Training recommendations
D) User analytics and KPIs
E) Grid design benefits and considerations
F) Admin processes

2. RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?

A) Create custom profile fields "Department" and "Manager" so members can update them manually.
B) Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
C) Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.
D) Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.

3. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who are your Slack superusers?
B) Who is responsible for Slack policies & settings decisions?
C) Who leads your IT department?
D) Who is responsible for communication and learning decisions?

4. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
B) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
C) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
D) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.

5. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
B) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
C) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
D) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels

Solutions: