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| Section | Weight | Objectives |
|---|---|---|
| Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - UC&C architecture and components - Integration with third-party applications - Collaboration tools and endpoints |
| Contact Center Solutions | 20% | - Reporting, analytics, and workforce optimization - Routing, queuing, and call handling - Avaya Aura Contact Center overview |
| Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Customer requirement analysis - Value proposition and ROI analysis |
| Deployment and Management | 25% | - Administration, maintenance, and licensing - Solution design and sizing - Virtualization and survivability - Security, compliance, and troubleshooting |
| Avaya Team Engagement Solutions Overview | 20% | - Introduction to Avaya Team Engagement Solutions - Benefits and business value - Avaya portfolio and product offerings |
1. For an existing customer with existing Elite 6000 MCUs, what are two reasons they would want to add an Avaya Equinox Media Server? (Choose two)
A) To add Streaming and Recording functionality
B) To add Gatekeeper functionality
C) To add Web Collaboration functionality
D) To add B2BUa functionality
E) To add WebRTC Gateway functionality
2. Avaya Aura 8.1 added support for some CS1000 Expansion Modules: Key Expansion Modules (KEM), Graphic Expansion Modules (GEM), Add-on Modules (AOM), and Display Based Accessory (DBA) With Avaya Aura 8.1, what type of sets utilize GEM and KEM expansion modules?
A) GEM and KEM for UNIStim and digital
B) KEM for UNIStim and GEM for digital
C) GEM for UMIStim and KEM for digital
D) GEM and KEM for UNIStim and KEM for digital
E) GEM and KEM for UNIStim and GEM for digital
3. A customer was reading about Avaya IX Room Systems and calls you to ask several questions. they know that one of the unique features of XT5000 is 1080p60 dual video, but does not understand what the function of dual video is.
What would you tell the customer about dual video?
A) It allows the HD content to contain motion that can span across two displays
B) It allows the content to be on one display and video of the users on a second
C) It allows the location to see more of the participants using a second display when the number exceeds the capacity of a single display
D) It allows the simultaneous sending and receiving of content and video
4. Your customer is moving to SIP trunking and has a mobility requirement.
They are using nine users per SIP trunk, and expect 30% of the users to be mobile at any given time. There are 9,000 SIP users. After a study with the customer it was determined that the users could be using three devices at a time.
What is the minimum number of Session Managers needed?
A) two Session Managers
B) one Session Manager
C) three session Manages
D) four Session Managers
5. Which statement about the deployment of Avaya Aura Presence Services with Avaya Aura 8 is true?
A) Presence Services requires one or more general purpose (open) Avaya Breeze instances
B) Presence Services do not require dedicated (closed) Avaya Breeze instances
C) Presence Services can only be installed on one dedicated (closed) Avaya Breeze instance
D) Presence Services always requires one or more dedicated (closed) Avaya Breeze instance
Solutions:
| Question # 1 Answer: C,E | Question # 2 Answer: E | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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