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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Voice Portal Postgres Database
B) Microsoft MVC
C) Voice Portal Connector
D) Voice Portal Configuration Database

2. The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?

A) Microsoft SQL2008
B) Microsoft Access 2007
C) IBM DB2
D) Oracle10g/11g

3. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) weekly,daily,hourly
B) dally, orthe number of minutes you select
C) dally, hourly, or half-hourly
D) daily, or the number of seconds you select
E) monthly, weekly, daily

4. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft Silverlight
B) .NET Framework 4.0
C) Microsoft MVC
D) Microsoft IIS

5. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) Server Manager
B) ComputerManager
C) Administrative Tools
D) Control Panel

Solutions: