Exam Code: 3302
Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3302 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Connectivity- Communication Manager Integration
  • 1. Sync Processes
  • 2. Port Configuration
- Third Party Integration
  • 1. External System Connectivity
  • 2. API and Web Services
Topic 2: General System Management- Language Support
  • 1. Interface Language Options
  • 2. Local Language Configuration
- User and Role Management
  • 1. Employee Profiles
  • 2. User Permissions
Topic 3: Database and Services- Database Architecture
  • 1. Default Databases
  • 2. Remote Database Access
- Core Services
  • 1. Provisioning Server
  • 2. Synchronizer Service
Topic 4: Installation and Configuration- System Setup
  • 1. License Server Configuration
  • 2. Provisioning Service Setup
- Software Installation Requirements
  • 1. Supported Operating Systems
  • 2. Database and IIS Configuration

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

  • A. Voice Portal Postgres Database
  • B. Microsoft MVC
  • C. Voice Portal Connector
  • D. Voice Portal Configuration Database
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?

  • A. Microsoft SQL2008
  • B. Microsoft Access 2007
  • C. IBM DB2
  • D. Oracle10g/11g
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

  • A. weekly,daily,hourly
  • B. dally, orthe number of minutes you select
  • C. dally, hourly, or half-hourly
  • D. daily, or the number of seconds you select
  • E. monthly, weekly, daily
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

  • A. Microsoft Silverlight
  • B. .NET Framework 4.0
  • C. Microsoft MVC
  • D. Microsoft IIS
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

  • A. Server Manager
  • B. ComputerManager
  • C. Administrative Tools
  • D. Control Panel
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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