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Avaya APSS Avaya Networking Sample Questions:

1. In connection with a CCT (Contact Center Technology) implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito. Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC (No Objection Certificate). What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?

A) None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.
B) The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.

2. Your colleague is finalizing an Avaya Aura project with a customer. He found out that some of the existing non-Avaya edge switches will also need to be replaced and asks you "What kind of savings do Avaya Edge Switches offer over the competition?" Which three of the following reasons would you offer him? (Select three)

A) Avaya Edge Switches can run on DC power, which enable up to 30% energy savings.
B) When Miercom tested the ERS 4548GT-PWR series for example, they found that on D average it was 20-25% more energy efficient than the Cisco Catalyst 3750-X solution and the HP E4500 series solution and 50% more efficient than the Juniper EX 4200.
C) Huge time savings because there is no need provision each phone and each edge switch manually.
D) It eliminates human error in ensuring that the correct VLAN and QoS setting get assigned to each device automatically.

3. A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A) No, the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
B) Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.
C) No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.

4. Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up $150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes" to get the money. What should the Partner do?

A) The Partner should report the matter to their own management.
B) The Partner should ask Avaya to pay the money to get the payments released.
C) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
D) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

5. Complete the following sentence. Avaya Professional Services are available to... (Drag and drop the correct choice into the empty box.)

A) Partners only
B) Customers as well as partners
C) Everyone and it is included in our lifetime warranty

Solutions: