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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Maybe we can help. What's keeping your agents from meeting their goals?
B) I've already got everything I need from the IT team, I need to hear it from you!
C) Doing your due diligence with us will buy you sweat equity with IT.
D) In a way, aren't we all on the IT team?
E) Avaya has a long history of placing solutions in the contact-center environment.

2. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

A) Improve the customer experience
B) Add secure mobility features
C) Increase profitability
D) Meet the UC needs of road warrior employees
E) Grow my business

3. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Is built for Avaya IX TM Workforce Engagement Select
B) Provides rapid deployment targets
C) Offers only simple inbound voice call routing and reporting
D) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
E) Supports the distribution of on-premise and remote agents and supervisors

4. A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A) Select Edition
B) Essential Edition
C) Preferred Edition
D) Server Edition
E) Basic Edition

Solutions: