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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center select

2. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has extensive internal IT support with outsourcing
B) The business has minimal IT support, and are risk adverse
C) The business uses limited customization, 1-2 Vendors
D) The business makes de-centralized purchase decisions
E) The business' environment is complex, customized multi-vendor, highly scaled integration critical
F) The business makes centralized purchase decisions

3. Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A) The Partner should report the matter to their own management.
B) The Partner should ask Avaya to pay the money to get the payments released.
C) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].
D) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

4. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

5. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Recording and storage
B) Inbound and Outbound
C) Real-time monitoring
D) Workforce Optimization
E) Caller segmentation

Solutions: