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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100/CCRWebClint
B) https://localhost/CCRWebAgent
C) http://192.168.42.100:8888
D) http://localhost/CCRWebAgent
E) http://192.168.42.100:8080/inyama/inyama.html

2. Which two are power option for IP telephones on the IP Office? (Choose two.)

A) Class "B"24 Volt power supply
B) Power-over-Ethernet switch conforming to 802.3af standards
C) Class "A"24 Volt power supply
D) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup

3. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?

A) IP Office Resiliency License
B) IP Phones with backup call server
C) VoiceMail Pro with a backup server
D) IP 500v2 with redundant processor

4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not logged into the telephone.
B) All of the CCR licenses are being used.
C) The CCR Agent is not a CCR administrator.
D) The CCR Agent is in After Call Work (ACW).
E) The CCR Agent is checked on the user's telephony tab.

5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B) The telephone display massage cannot be changed.
The prompt cannot be changed.
C) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.

Solutions: