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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A. Static IP addresses are needed for supervisor workstations.
B. Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
C. The APC server IP address is required for Proactive Contact Agent installation.
D. Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
E. The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.

Question 2

A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A. carrier/phone service provider should suppress ANI from dialer
B. calling party number (ANI) by record
C. carrier/phone service provider should build a Caller ID table based on called number and display based on this value
D. hard coding Automated Number Identification (ANI) on the Digital switch
E. calling party number by Job

Question 3

A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A. The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
B. The job was configured for a different calling list than the selection was run on.
C. The agents are using the search calling list function and manually choosing the wrong records forcalling.
D. The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
E. The calling list being used was downloaded and overwritten during calling.

Question 4

On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A. Agent Monthly
B. Job
C. Agent
D. Administrative

Question 5

From where can you run the backup complete system?

A. Supervisor Main Menu
B. Campaign Analyst
C. Administrator Main Menu
D. Campaign Monitor

Solutions: