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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
B) Timetable can be used to schedule a LAN backup of the customer's data.
C) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

2. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS defines which features an agent may access.
B) COS restricts the calls a user can make and receive.
C) COS is used to restrict calls between incoming and outgoing trunk groups.
D) COS ensures that the most skilled agent receives calls first.

3. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
C) The switch can have a direct-connect to the CMS
D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS

4. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
C) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

5. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Expert Agent Selection (EAS)
B) Least Occupied Agent (LOA)
C) Automatic Call Distribution (ACD)
D) Best Service Routing (BSR)

Solutions: